1. Paid features
Milan may offer premium subscriptions or one-time purchases (boosts, verification packages, etc.). Prices and benefits are shown before you pay.
2. App Store / Play Store purchases
If you subscribed through Apple App Store or Google Play, billing and cancellation are controlled by that store. Request refunds directly from Apple or Google under their policies. We cannot override store refund decisions.
3. Web / direct payments
For payments made directly on our website (if offered), you may cancel auto-renewal at any time before the next billing date. Fees already paid for the current period are generally non-refundable, except where:
- Required by applicable consumer law
- We charged you in error
- A confirmed technical failure prevented access for a material part of the paid period
4. How to request
Email safety@milan.app with your account phone/email, purchase date, platform (iOS / Android / web), and reason. We aim to respond within 7 business days.
5. Account bans
If your account is suspended for violating Terms or Community Guidelines, unused subscription time is typically not refunded.