Privacy Policy

Milan (“we”, “us”, “our”) is a matrimony platform for families seeking marriage-focused matching in the UAE and related communities. This Privacy Policy explains what information we collect, why we collect it, and the choices you have.

Contact for privacy requests: safety@milan.app.

Depending on how you use Milan, we may collect:

• Account data — phone number, email, authentication identifiers (including Firebase UID when phone login is enabled).
• Profile data — name, date of birth / age, gender, photos, bio, education, occupation, location (emirate/city/district), religion, community, denomination, and optional caste information.
• Preferences — partner filters, visibility settings, and “prefer not to disclose” choices.
• Usage data — likes, passes, matches, messages, reports, blocks, and app activity needed for safety and matching.
• Device / technical data — IP address, device type, app version, and approximate location derived from permissions you grant.
• Verification data — when you submit identity or photo verification, documents may be processed for review and then deleted or retained only as required for safety (see retention).

• Create and operate your matrimony account and profile
• Match and recommend compatible profiles
• Enable mutual-interest chat and notifications
• Moderate photos, fight abuse, and enforce community rules
• Process subscriptions and payments (via payment providers)
• Improve product safety, reliability, and support
• Comply with law and respond to lawful requests

We do not sell your personal data. We may share information with:

• Other members — according to your profile visibility and match/chat status (exact home address and government ID are never shown publicly).
• Service providers — hosting (e.g. Supabase), authentication (e.g. Firebase), analytics, payment processors, and cloud infrastructure under contracts that protect your data.
• Legal / safety — when required by law or to protect users from harm, fraud, or abuse.

We use approximate location (for example emirate or city) for matching. We do not publish your exact home coordinates. Religion, community, and caste fields are optional where the product allows; you may choose “prefer not to disclose” and control who can see certain fields.

We keep account and profile data while your account is active. After deletion requests, we remove or anonymize personal data within a reasonable period, except where we must retain limited records for legal, security, or dispute reasons. Identity documents submitted for verification are retained only as long as needed for review (typically up to 30 days unless a safety investigation requires longer).

Subject to applicable law, you may request to:

• Access or correct your profile information
• Download a copy of data we hold about you
• Delete your account and associated personal data
• Withdraw optional consents (e.g. marketing, precise location)
• Object to certain processing or restrict it where allowed

In the app or via email, use account deletion / support channels. We may need to verify your identity before fulfilling requests.

We use industry-standard safeguards (encryption in transit, access controls, moderated media). No system is perfectly secure; please use a strong device lock and report suspicious activity promptly.

Milan is only for users aged 18+. We do not knowingly collect data from minors. Accounts found to belong to minors will be removed.

Your data may be processed on servers outside your country (including UAE, India, EU, or US regions used by our providers). We take steps to protect transferred data consistent with this policy.

We may update this Privacy Policy. Material changes will be reflected by updating the “Last updated” date and, where appropriate, notifying you in-app.